Refund policy

Return & Refund Policy

At PawRestly, we want you to be satisfied with your purchase. We offer a 30-day voluntary return period, starting from the date your order is delivered.

Returns

To qualify for a voluntary return, your item should be returned in substantially the same condition in which you received it, including any original accessories and packaging where reasonably possible.

For health and hygiene reasons, we may decline voluntary returns of products that have been used on a pet, soiled, contaminated, damaged after delivery, or altered. This restriction does not apply where applicable consumer law gives you a right to a refund, repair, replacement, cancellation, or other remedy.

To request a return, contact us at:

Email: aurawear81@gmail.com

Please contact us before sending your return so we can provide the appropriate return instructions and return address.

Change-of-Mind Returns

If you simply change your mind, you may request a return within our 30-day voluntary return period.

Unless required otherwise by applicable law, customers are responsible for the direct cost of return shipping for change-of-mind returns.

Original shipping charges are non-refundable except where required by applicable law.

Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible and include:

Your order number, a description of the issue, and photos or video when appropriate.

Where required by applicable consumer law, we will provide an appropriate remedy, which may include a repair, replacement, price reduction, or refund, at no additional cost to you.

Nothing in this policy limits any statutory rights you may have regarding faulty, unsafe, misdescribed, or non-conforming goods.

Refunds

Once a return has been received and reviewed, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Where applicable law specifies a particular refund deadline, that legal deadline will apply.

European Union / EEA Customers

If you are a consumer located in the European Union or European Economic Area and your purchase qualifies under applicable law, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason. Statutory exceptions may apply. European Union

Where required, we will also refund the cost of the least expensive standard delivery option originally offered. The customer may be responsible for direct return costs where permitted by law and where properly disclosed before purchase. European Union

These rights are separate from your legal rights if the product is defective or does not conform to the contract.

United Kingdom Customers

UK customers purchasing online generally have the right to notify the seller that they wish to cancel within 14 days after receiving the goods, followed by an additional period to send the goods back, subject to applicable exceptions. GOV.UK

Your statutory rights for faulty, misdescribed, or unsuitable goods are not affected by this policy.

Australia and New Zealand

Nothing in this policy excludes, restricts, or modifies rights that cannot legally be excluded under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or other applicable consumer-protection legislation. ACCC

Exchanges

If you receive a defective, damaged, or incorrect item, contact us and we will determine the appropriate replacement or other remedy.

For voluntary size, preference, or change-of-mind exchanges, availability and shipping costs may vary by destination.

International Orders

Customers are responsible for providing an accurate delivery address.

Taxes, import duties, customs charges, and similar fees may apply depending on the destination country. Refunds of duties or taxes collected by government authorities are subject to the rules of those authorities.

Your Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any consumer right or remedy that cannot lawfully be excluded under the laws applicable to your purchase.

Where this policy conflicts with mandatory consumer-protection law, the applicable law will prevail.

Contact Us

For return or refund questions, contact:

PawRestly
Email: aurawear81@gmail.com
Business/Return Address: priv nicolas bravo n 29 san andres ocotlan.