Shipping policy
Claro. Aquí tienes la Shipping Policy completa de PawRestly, ya actualizada con tus tiempos reales de 1–3 días hábiles de preparación y 8–12 días hábiles de envío, pensada para ventas internacionales.
Shipping Policy
At PawRestly, we work to process and deliver every order as quickly and reliably as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays. Processing may occasionally take longer during holidays, high-volume periods, or circumstances outside our reasonable control.
Once your order has been shipped, you will receive tracking information when available.
Estimated Shipping Time
After your order has been processed and dispatched, estimated delivery is typically:
8–12 business days
This means the estimated total time from placing your order to delivery is approximately:
9–15 business days
Delivery times are estimates and may vary depending on your destination, local carrier, customs processing, weather, holidays, or other circumstances outside our reasonable control.
Where applicable consumer law provides additional delivery rights or deadlines, those rights will apply.
International Shipping
PawRestly may ship to customers in multiple countries and regions worldwide.
Available destinations will be shown at checkout. If your country cannot be selected during checkout, shipping may not currently be available to your location.
International shipments may take additional time due to customs inspections or local carrier processing.
Tracking Your Order
When tracking is available, tracking details will be sent to the email address associated with your order after the package has been dispatched.
Please allow some time for tracking information to update after shipment.
International tracking may temporarily stop updating while packages are:
- transferred between carriers
- processed through customs
- entering the destination country's postal network
This does not necessarily mean the package has stopped moving.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
If any applicable taxes or duties are collected by PawRestly during checkout, they will be displayed before payment.
If they are not collected at checkout, the customer may be responsible for charges imposed by local authorities or carriers where permitted by applicable law.
PawRestly does not control fees imposed independently by customs authorities.
Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your address, contact us as soon as possible at:
We will make reasonable efforts to correct the address before shipment. However, once an order has been dispatched, we may not be able to change the delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law.
Delayed Orders
Although most orders arrive within the estimated timeframe, occasional delays may occur due to:
- customs inspections
- severe weather
- transportation disruptions
- holidays
- carrier delays
- incorrect address information
- high-volume shipping periods
If your order is significantly delayed beyond the expected delivery window, please contact us at aurawear81@gmail.com so we can help investigate.
Nothing in this policy limits any consumer rights you may have regarding delayed delivery under applicable law.
Lost or Missing Packages
If your package has not arrived after the expected delivery period, contact us at:
Please include your:
Order number
Full name
Shipping address
We will review the shipment and, when appropriate, work with the shipping carrier to investigate.
Where applicable law requires PawRestly to provide a replacement, refund, or another remedy for a lost shipment, we will honor those requirements.
Packages Marked as Delivered
If your tracking information shows that your order has been delivered but you cannot locate it, please first check:
- around your delivery location
- your mailbox or parcel locker
- with household members
- with neighbors
- with your building management or reception, if applicable
If you still cannot locate the package, contact us at aurawear81@gmail.com and we will help review the delivery information.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as reasonably possible at:
Please include your order number and photos or video showing the issue when reasonably possible.
Depending on the circumstances and applicable consumer law, an appropriate solution may include a replacement, refund, repair, or another available remedy.
Multiple Shipments
In some cases, items within the same order may be shipped separately.
If this happens, your packages may arrive on different dates and you may receive more than one tracking number.
Estimated Delivery Dates
Any delivery dates or shipping windows shown on our website, checkout page, confirmation emails, or tracking pages are estimates unless we expressly state that a specific delivery date is guaranteed.
Your Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under the laws applicable to your purchase.
If any part of this Shipping Policy conflicts with mandatory consumer-protection laws in your country or region, the applicable law will prevail.
Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
PawRestly
Email: aurawear81@gmail.com
Shipping Summary
Processing: 1–3 business days
Shipping: 8–12 business days
Estimated total delivery time: 9–15 business days
International shipping: Available to supported destinations shown at checkout